Terms & Conditions

Last updated: 20 September 2026 (draft)

1. About these terms

These Terms & Conditions ("Terms") govern your use of the Rep Order App ("the App"), operated by [YOUR BUSINESS/LEGAL NAME] ("we", "us", "our"). By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.

2. What the App is

The App lets you send product requests to a specific sales representative ("your Rep"). You browse products at a retailer of your choice, send the details to your Rep through the App, and your Rep prepares a quote or order through the retailer's own systems. The App is not a shop. We do not sell products, take payment, or fulfil orders. All purchases, pricing, quotes, and payments happen directly between you, your Rep, and the retailer, outside the App.

3. No affiliation with retailers

The App is an independent tool used by your Rep. It is not operated by, endorsed by, or affiliated with any retailer (including Sydney Tools or any other store). Product names, images, and any pricing shown are indicative only, are not guaranteed to be accurate or current, and do not constitute an offer to sell. Confirm all details with your Rep and the retailer before purchasing.

4. Your account

You must provide accurate information when registering and keep your password secure. You are responsible for activity under your account. Tell us or your Rep promptly if you suspect unauthorised access.

5. Acceptable use

You agree not to misuse the App, including not to: use it unlawfully; upload harmful, offensive, or infringing content; attempt to access other users' data; or interfere with the App's operation.

6. Content you submit

You keep ownership of content you submit (such as notes and photos). You grant us and your Rep a licence to use that content solely to operate the App and process your requests.

7. Availability

We aim to keep the App available but do not guarantee it will be uninterrupted or error-free. We may change, suspend, or discontinue the App or features at any time.

8. Liability

To the maximum extent permitted by law, we are not liable for any loss arising from your use of the App, including any inaccuracy in product information, any dealing between you and your Rep or a retailer, or any unavailability of the App. Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.

9. Termination

You may delete your account at any time in the App. We may suspend or terminate your access if you breach these Terms.

10. Complaints and reporting a problem

If another user of the App behaves abusively, sends you unwanted contact, or misuses your information, tell us. Reps can report a customer from their Customers page, and customers can report their Rep from their own page — look for Report a problem. The person you report is not told that a report exists, or who made it.

We review reports and may suspend or remove an account. We aim to respond within 5 business days. You can also email us at [CONTACT NAME / EMAIL].

11. Changes to these Terms

We may update these Terms. If we make material changes, we will take reasonable steps to notify you. Continued use after changes means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of [STATE, e.g. Victoria], Australia.

13. Contact

Questions about these Terms: [CONTACT EMAIL].