Privacy Policy

Last updated: 20 September 2026 (draft)

1. Who we are

This Privacy Policy explains how [YOUR BUSINESS/LEGAL NAME] ("we", "us", "our") handles your personal information in the Rep Order App ("the App"). We are committed to handling your information consistently with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What we collect

When you register and use the App, we collect:

• Your name
• Your email address (also your login)
• Your phone number (used by your Rep to identify you when preparing your quote/order at the retailer)
• Your postcode (so your Rep knows which store is closest to you)
• Whether you are a personal or business customer, and, if a business, your business name and ABN
• The product requests, photos, and notes you submit
• Basic technical information needed to run the App (such as login/session data)

We do not collect your full home address, and we do not collect payment card details (the App does not take payment).

3. Why we collect it

We use your information only to:

• Create and manage your account
• Let your Rep receive and process your product requests
• Contact you about your requests
• Operate, secure, and improve the App

4. Who can see your information

Your Rep can see your account details and your requests. The App is built so your Rep only sees their own customers, and so customers cannot see each other's information.

We do not sell your personal information. We do not share it with retailers or third parties except service providers who help us run the App (for example, our hosting and email providers), who are only permitted to use it to provide those services.

5. Where your information is stored

Your information is stored using reputable cloud service providers. Some providers may store or process data outside Australia; where that happens, we take reasonable steps to ensure it is handled consistently with the APPs.

6. Your rights

You can:

• Access the personal information we hold about you (the App includes an "export my data" option)
• Correct your information by updating your account
• Delete your account and associated data (the App includes a "delete my account" option)
• Ask questions or complain about how we handle your information by contacting us (see below). You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied.

7. Security

We take reasonable steps to protect your information, including storing passwords in hashed form and using encrypted (HTTPS) connections. No system is completely secure, but we work to protect your data and will respond appropriately to any incident.

8. Retention

We keep your information while your account is active and for as long as needed to provide the App and meet legal obligations. When you delete your account, we delete or de-identify your personal information, except where we are required to retain it.

9. Changes to this Policy

We may update this Policy. If we make material changes, we will take reasonable steps to notify you.

10. Complaints

If you think your information has been misused — by us or by another user of the App — use Report a problem on your page, or email us. We will acknowledge your complaint within 5 business days and tell you the outcome. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

11. Contact

To access your data, ask a question, or make a complaint: [CONTACT NAME / EMAIL].